Public Relations Office Regulation

The Public Relations Office guarantees clear and accessible information to all those who contact the National Center for Oncological Hadrontherapy (CNAO) for various reasons.

The activity is aimed at:  providing clear and accessible information to everyone about the services offered by the CNAO, thus facilitating its use gathering suggestions and complaints in order to improve the organisation implementing, by listening to citizens and internal communication, processes for checking the quality of services and their approval by users promoting actions in order to improve patient reception.

Citizens can send their questions or report any problems by sending an e-mail to the;e-mail address of the Public Relations Office: comunicazione@cnao.it or by filling in the appropriate "patient Complaint/Report" form, which can be downloaded by clicking here.

The Public Relations Office undertakes to respond as soon as possible, generally within 7 working days. The Public Relations Office cannot provide clinical evaluations or schedule first visits, for these cases you should contact the Medical Service by calling the number 0382-078.963

Patients who wish to speak to the Public Relations Office can contact Reception, which will contact the appropriate personnel for the request to be appropriately managed.

The Public Relations Office guarantees an adequate reception service coverage time for the public on working days, always keeping the reception of requests via e-mail active.

Referring doctors: Information on the processing of your personal data
Sometimes, when requesting a preliminary clinical evaluation, we are provided with some of your personal data (name and surname) and contact details. CNAO wishes to inform you that it will store such data in its databases for the sole purpose of contacting you if necessary.  Those data will be stored and processed by CNAO for the duration of the referral relationship, that means that we’ll delete your data immediately as you’ll require it or we’ll do it after 5 years after last referral.